Refund and Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Policy for Unpacked Sofas:

If the sofa has been unpacked and expanded, please note that returning the item may incur additional shipping fees due to the increased volume. We are unable to re-compress the sofa once it has been opened, and this may affect the cost of return shipping. Additionally, a restocking fee will be applied to cover the handling and repackaging process.

To avoid any issues, we recommend keeping the sofa in its original packaging if you are considering a return. Please contact our customer service team for more details before initiating a return of unpacked items.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll provide you with return instructions, including the return address of our warehouse. Please note that customers are responsible for arranging and covering the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].

Damages and issues

OncPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to the nature of our vacuum-compressed packaging, returns are only accepted if the item remains in its original, unopened packaging. Once opened, the product cannot be repacked or resold, so we are unable to accept returns unless there is a manufacturing defect.

In certain cases where an opened item is accepted for return (at our discretion), a 30% reprocessing and handling fee will apply to cover the cost of repackaging and restoring the item to a resellable condition.

We also do not accept returns for:

• Customized or made-to-order products
• Items that have been used, expanded, or removed from their original packaging

If you receive a damaged or defective item, please contact us immediately, and we will assess the issue and provide a resolution.

Color Variation

Please note that slight color differences between the product images and the actual product are possible due to professional photography settings, lighting, and display device variations. These minor discrepancies are not considered defects and therefore do not qualify for refunds or exchanges. However, if you believe there is a significant issue with the product, please contact our support team for further assistance.

Return Process?

At LinoSofa, we are committed to providing a great customer experience. If for any reason you need to return a product, please follow the steps below:

1. Return Process

• To initiate a return, please contact us at [email protected] within 14 days of receiving your order.

• Provide your order number, reason for return, and photos of the product.

• Our customer service team will respond within 48 hours to assist you with the return process.

• Once your return is approved, you will receive a return authorization and instructions on how to send the item back.

• The product must be shipped back within 7 days after the return is approved.

Return Warehouse Address:

United Kingdom
Station Field Industrial Estate
Unit 15, Kidlington OX5 1JD
United Kingdom

France
26 Rue du Comte Jean
59760 Grande-Synthe
France